Loading... Please wait...

FAQ

Do You Regularly Test Your Products?

Mitra Science assures consistent quality by regularly performing a variety of tests and procedures to ensure the quality of the bulk botanical specimens we offer. In addition to conducting the tests listed on the Lab page, we offer third-party testing services on a contract basis.

 

What payment methods are accepted?

We accept eChecks, bank transfers, and all major credit and debit cards.

 

How quickly are orders shipped?

Products are shipped within 24 hours of receiving payment, on regular business days.

 

Do you ship worldwide?

Yes, we ship to anywhere UPS and USPS delivers to. If you are outside of these delivery areas, please contact us.

 

What shipping methods are available?

We ship via UPS and USPS.

 

Are your products organic and do they contain any additives?

All Mitra Science products are 100% organic and additive free.

 

What strains of kratom do you carry?

We provide access to a wide variety of Mitragyna speciosa, which is commonly known as kratom. Mitragyna javanica, Mitragyna hirsuta, Mitragyna parvifolia, and Mitragyna stipulosa are all species of Mitragyna but are not kratom.

 

What veins of kratom do you sell?

We offer green, white, red, and yellow veined powdered kratom for sale.

 

Is The Product Pictured The Same Product I Will Receive?

While the product you’ll receive is not the exact same product in the picture, all of our inventory is examined and inspected on arrival or before shipment. If our photos differ in color or consistency, we do our best to immediately update them to reflect the product we actually sell. Please note that there can be inconsistencies in product color depending on the grade of mesh used when grinding our coarse material into powder. Rest assured we are doing our best to deliver consistent and quality product on each and every order.

 

I Made A Mistake. Can I Change My Order?

We strive to process orders as quickly as possible. But we will try to accommodate any order change. The quickest way to get a hold of us is by emailing us at info@mitrascience.com. Please be sure to include your order number and to let us know what changes need to be made. We will be sure to let you know, as quickly as possible, whether we were able to make the wanted changes.

Sign up for our newsletter

View Cart Go To Checkout